Valarie A. Zeithaml

University of North Carolina at Chapel Hill

Business, Management and AccountingDecision Sciences

Pilot corpus only

This score is computed over theSindex pilot corpus and does not cover the full scientific literature. Scores are relative to papers we have ingested — papers, authors, and institutions outside the pilot are not represented. Methodology.

Top 100%percentile

0Author DataRank

Indexed papers

0in pilot corpus

datarank_citation_only_1hop_v6· scope data_onlyMethodology

Papers

Driven by 3 papers. Top paper: “A Conceptual Model of Service Quality and Its Implications for Future Research”.

A Conceptual Model of Service Quality and Its Implications for Future Research

Journal of Marketing(1985)10.1177/002224298504900403

N/A

1.6DataRank · unranked

35331 citations

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

Journal of Marketing(1988)10.1177/002224298805200302

N/A

1.5DataRank · unranked

26432 citations

Valarie A. Zeithaml

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

Journal of Retailing(1988)10.5281/zenodo.14579729

N/A

1.5DataRank · unranked

21206 citations

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman