A. Parasuraman

Texas A&M University

Pilot corpus only

This score is computed over theSindex pilot corpus and does not cover the full scientific literature. Scores are relative to papers we have ingested — papers, authors, and institutions outside the pilot are not represented. Methodology.

Top 100%percentile

0Author DataRank

Indexed papers

0in pilot corpus

datarank_citation_only_1hop_v6· scope data_onlyMethodology

Papers

Driven by 2 papers. Top paper: “A Conceptual Model of Service Quality and Its Implications for Future Research”.

A Conceptual Model of Service Quality and Its Implications for Future Research

Journal of Marketing(1985)10.1177/002224298504900403

N/A

1.6DataRank · unranked

35331 citations

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

Journal of Retailing(1988)10.5281/zenodo.14579729

N/A

1.5DataRank · unranked

21206 citations

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman